Due to the digital, custom, and resource-intensive nature of our digital presence management, copywriting, and marketing strategy services, Hayfay enforces a strict refund policy:

• No Refunds: All payments made for digital strategy development, content production milestones, and active platform management retainers are completely non-refundable.

• Service Cancellation: Clients may cancel ongoing monthly services by providing 14 days written notice prior to their next scheduled automatic billing cycle. Upon cancellation, work will continue through the end of the current paid period, and no further charges will be applied.

• Contact: For any cancellation requests or billing inquiries, please contact: contact@hayfay.co.uk